The Business of Listening, 4/e
The Business of Listening, 4/e
Become a More Effective Listener
₹202.50 ₹225.00 Save: ₹22.50 (10%)
Go to cartISBN: 9788130918303
Bind: Paperback
Year: 2012
Pages: 104
Size: Other mm
Publisher: Crisp Learning
Published in India by: Viva Books
Exclusive Distributors: Viva Books
Sales Territory: India, Nepal, Pakistan, Bangladesh, Sri Lanka
Description:
Most people listen at less than a quarter of their capacity. We're overwhelmed with information, pulled in different directions, and have usually not been taught the most essential listening skills. The truth is: the simple key to effective listening is wanting to be good at it. And anyone can do it.
The Business of Listening is full of tips and techniques that will give you the know-how to become an effective listener.
You'll learn how to:
• Leverage the four steps to good listening
• Become an active listener
• Refine your unique listening style
• Breakthrough barriers to communication
Contents:
Part 1: Why Should You Listen• • What's in It for You• • What's in It for Your Organization• • 50 Reasons to Become a Better Listener • The Value of Small Changes • Part 2: Four Key Elements of Good Listening • How to Be a Good Listener • Key Element 1: Hear the Message • Key Element 2: Interpret the Message • Key Element 3: Evaluate the Message • Key Element 4: Respond to the Message • Review Lab for Key Elements 1-4 • Part 3: Your Listening Style • You Are Unique • The Promoting Style • The Supporting Style • The Directive Style • The Analytical Style • Part 4: What Is Your Listening Attitude • A Listening Attitude: Your Key to Success • Barriers to Communication • Bridges to Communication • How Well Do You Listen? • How to Stop Bad Listening Habits • How to Help Someone Listen to You • Part 5: Ten Tips For Tip-Top Listening • Listen Louder • Tip 1: Take Notes • Tip 2: Listen Now, Report Later • Tip 3: Want to Listen • Tip 4: Stop Daydreaming • Tip 5: Anticipate Excellence • Tip 6: Become a "Whole Body" Listener • Tip 7: Build Rapport by Pacing the Speaker • Tip 8: Control Emotional Hot-Buttons • Tip 9: Control Distractions • Tip 10: Listening Is a Gift...Give Generously! • Appendix • Develop a Personal Action Plan • Appendix to Part 1 • Appendix to Part 2 • Appendix to Part 4
About the Author:
Although she's now retired, Diana Bonet Romero devoted her 25-year career to developing and conducting seminars in business writing, technical writing, and listening skills. Ms. Romero was one of the first 100 members of the International Listening Association when it began in the late 1970s. Her client list included major corporations and government agencies in the United States, Canada, and Europe.
Presently, Ms. Romero lives with her husband in Northern California, where she continues her work. She also acts as a writing coach for new writers and enjoys freelance editing assignments. In her free time, she's an avid reader and gardener, depending on the weather.
Other books by Ms. Romero include Clear Writing: A Step-by-Step Guide, Vocabulary Improvement, and Easy English: Basic Grammar and Usage.
