Problem Solving for Teams
Problem Solving for Teams
Make Consensus More Achievable, 3/e
₹265.50 ₹295.00 Save: ₹29.50 (10%)
Go to cartISBN: 9788130918518
Bind: Paperback
Year: 2012
Pages: 160
Size: 152 x 228 mm
Publisher: Crisp Learning
Published in India by: Viva Books
Exclusive Distributors: Viva Books
Sales Territory: India, Nepal, Pakistan, Bangladesh, Sri Lanka
Description:
Make Consensus More Achievable
Working together. Sharing responsibility. Depending on each other. These are probably things your team does well already. Now you can add "solving problems" to the list. Whether it's a work group, ad hoc committee or management team, it can be difficult for people to make decisions together. The key is unifying everyone around a common mission and leveraging individual strengths to achieve it.
Problem Solving for Teams is filled with rich examples, revealing case studies and practical tools. Using the latest ideas in management and training, you'll learn how to:
• Apply problem solving techniques that really work
• Mater new skills for defining and analyzing problems
• Gain tools for effective decision-making
• Explore tools for strategies to implement what you've learned
Contents:
Part 1: Problem Solving and Decision Making Overview • Problem Solving and Decision Making Benefits • Team Learning Objectives • What Is a Problem, Anyway? ? Problem Characteristics • Consumer Tech Case Problem • Problem-Solving Methodology • Problem-Solving/Decision-Making Outline • Part Summary • Part 2: Communication Dynamics • Developing Good Communication Skills • What Makes Team Meetings Work? • Team Meeting Roles • Documentation during Team Meetings • The Bottom Line • Six Steps to Team Problem Solving • Part Summary • Part 3: Step 1: Problem Recognition • The Iceberg or 80/20 Rule • Involving Stakeholders • Opening Discussion-A Good Place to Start • Problem Recognition Tools • Brainstorming Guidelines • Part Summary • Part 4: Step 2: Problem Labeling • The Iceberg Rule Again • What Is a Problem Label? ? How to Find a Problem Label • Part Summary • Part 5: Step 3: Problem-Cause Analysis • That Iceberg Again • Distinguishing Cause from Effect • Six Tools to Identify Problem Causes • Have You Done It? ? Part Summary • Part 6: Step 4: Optional Solutions • Creating a List of Alternatives • The Creativity Process • Part Summary • Part 7: Step 5: Decision Making • Choosing a Course of Action • How to Make a Decision • Part Summary • Part 8: Step 6: Implementation • Putting Your Plan into Action • Six Action Planning Tools • Part Summary
About the Author:
Sandy Pokras is president of Viability Group Inc., a team-building, communication, training, and management consulting firm in Northern California. He has been active in management training and consultant since 1973 and holds a certificate in Interpersonal Counseling from the Advance Organization of Copenhagen. His training workshops teach team managers, facilitators, and members to achieve high-performance teamwork.
As a corporate consultant, program designer, keynote speaker, and conference facilitator, Mr. Pokras conducts sessions for a wide range of organizations, including IBM, Chevron,the Federal Reserve Bank, Westinghouse, Siemens, the University of California, and the U.S.Postal Service.
Mr.Pokras is the author of numerous management articles, as well as Rapid Team Deployment and Working in Teams, published by Crisp Publications in 1995 and 1997, respectively.
