High Performance Hiring, 3/e

Contents: 

Part 1: What Are You Looking For? • Finding and Retaining the Best • The Hiring Skills Inventory • The Role of Job Audits and Descriptions • Conducting a Job Audit • Building a Job Description • Part 2: The Legal Side of Hiring • Know the Law • Who Is Protected? • Affirmative Action • State and Local Legislation • Part 3: Reviewing R??sum??s and Applications • The Role of R??sum??s and Applications • Reviewing a Résumé • Evaluating Cover Letters • Reviewing an Application • Electronic Applications • Narrowing the List • The Value of Telephone Screening • Part 4: Interviewing Effectively • Establishing the Interviewing Process • Conducting the Interview • Selling the Organization's Image • Evaluating the Candidates • Part 5: Testing • A Requisite of Employment • Paper-and-Pencil Tests • Drug and Alcohol Tests • Deciding Whether to Test • Medical Screening • Part 6: Conducting Reference Checks • Overcoming Obstacles • Questions to Ask of Former Employers • Evaluating References • Credential and Credit Checks • Part 7: Decision Making and Offers • Matching the Candidate to the Criteria • Securing the Best • Notifying Candidates • Making the Offe • Appendix • Closing Thoughts • High Performance Hiring Checklist • Sample Interview Questions

About the Author: 

Robert W. Wendover has been writing and speaking on the topic of hiring for the past 16 years. The author of five books, his work has appeared in publications as varied as The Wall Street Journal's National Business Employment Weekly and Convenience Store News. He appears regularly in electronicmedia, including CNN, CNBC, and an array of local stations around the U.S. His clients include Kinko's, Sears, State Farm Insurance, Kaiser Permanente, and a host of other household names. He has also served on the management faculty of the University of Phoenix for the past 10 years.