Customer Service Nightmares
Customer Service Nightmares
₹121.50 ₹135.00 Save: ₹13.50 (10%)
Go to cartISBN: 9788176496124
Bind: Paperback
Year: 2004
Size: . Inch
Publisher: Cambridge International Science Publishing
Published in India by: Viva Books
Exclusive Distributors: Viva Books
Sales Territory: India, Nepal, Pakistan, Bangladesh, Sri Lanka
Reviews:
Its true. Not every customer is a joy to serve. But Friedman makes clear, valuable insights makes clear, valuable insights live in the most impossible of situations.
-Rom Zemke
I enjoyed reading these letters; they are really funny.
-AlanAce Greenberg
Friedmans book is a wake-up call for anyone who deals with the public A real eye-opener filled with terrific advice.
-Jane Applegate,
If these stories dont stop you dead in your tracks and improve your behavior next time you deal with customers, nothing will. Excellent customer service is a must for business survival. Read and learn.
-Jan Norman
