Change Management Training

Contents:

FOREWORD BY TONY BINGHAM

INTRODUCTION: HOW TO USE THIS BOOK • Why Is Change Management Training Important? • What Do I Need to Know About Training? • How Much Time Will Preparation Take? • What Are the Important Features of the Book? • How Are the Agendas Laid Out? • How Do I Use This Book? • Key Points • What to Do Next • References

SECTION I: THE WORKSHOPS

Chapter 1: TWO-DAY CHANGE MANAGEMENT TRAINING WORKSHOP • Two-Day Workshop Objectives • Two-Day Workshop Overview • Day One Overview • Day Two Overview • Two-Day Workshop Agenda: Day One • What to Do Between Workshop Days • Two-Day Workshop Agenda: Day Two • What to Do Next

Chapter 2: ONE-DAY CHANGE MANAGEMENT TRAINING WORKSHOP • One-Day Workshop Objectives • One-Day Workshop Overview • One-Day Workshop Agenda • What to Do Next • References

Chapter 3: HALF-DAY CHANGE MANAGEMENT TRAINING WORKSHOP • Half-Day Workshop Objectives • Half-Day Workshop Overview • Half-Day Workshop Agenda • What to Do Next • References

Chapter 4: CUSTOMIZING THE CHANGE MANAGEMENT TRAINING WORKSHOPS • Customizing the Content and Activities • Customizing the Workshop Format • Change Management Skills Series • Small Bites???Lunch-and-Learn Seminars • Theme-Based Workshops • Customizing Delivery With Technology • The Bare Minimum • What to Do Next

SECTION II: ESSENTIALS OF EFFECTIVE CHANGE MANAGEMENT TRAINING

Chapter 5: IDENTIFYING NEEDS FOR CHANGE MANAGEMENT TRAINING • Why Needs Analysis?  • Strategic Needs Analysis • Structured Interviews • Focus Groups • Surveys • Individual Learning Needs Analysis • The Bare Minimum • Key Points • What to Do Next • Additional Resources

Chapter 6: UNDERSTANDING THE FOUNDATIONS OF TRAINING DESIGN • Basic Adult Learning Theory • More Theoretical Ideas Important to Learning • Multiple Intelligences • Whole Brain Learning • Theory Into Practice • Establishing a Framework • Identifying Behaviors • Practicing • Providing Feedback • Making It Relevant • The Bare Minimum • Key Points • What to Do Next • Additional Resources

Chapter 7: LEVERAGING TECHNOLOGY TO MAXIMIZE AND SUPPORT DESIGN AND DELIVERY • Why Consider Learning Technologies? • Opportunities to Use Learning Technologies • When Designing Training • Before Training • During Training • After Training • While Building a Learning Community • The Bare Minimum • Key Points • What to Do Next • Additional Resources

Chapter 8: DELIVERING YOUR CHANGE MANAGEMENT WORKSHOP: BE A GREAT FACILITATOR • The Learning Environment • Program Preparation Checklist • Participant Materials • Handouts • Presentation Slides • Workbooks and Journals • Videos • Toys, Noisemakers, and Other Props • Facilitator Equipment and Materials • A Strong Start: Introduction, Icebreakers, and Openers • Feedback • Role Plays • Participant Presentations • Ball Toss • Journaling • Responding to Questions • Training Room and Participant Management • A Word About Dealing With Difficult Participants • An Unforgettable End • The Bare Minimum • Key Points • What to Do Next • Additional Resources

Chapter 9: EVALUATING WORKSHOP RESULTS • Levels of Measurement • Level 1: Measuring Participant Reactions • Level 2: Measuring the Extent to Which Participants Have Learned • Level 3: Measuring the Results of Training Back on the Job • Level 4: Measuring the Organizational • Impact of Training • Return on Investment • Reporting Results • The Bare Minimum • Key Points • What to Do Next • Additional Resources

SECTION III: POST-WORKSHOP LEARNING

Chapter 10: FOLLOW-UP FOR CHANGE MANAGEMENT TRAINING • Before the Workshop Begins • During the Workshop • At the Close of the Workshop • After the Workshop • The Bare Minimum • What to Do Next • References

SECTION IV: WORKSHOP SUPPORTING DOCUMENTS AND ONLINE SUPPORT

Chapter 11: LEARNING ACTIVITIES • Learning Activities Included in Change Management Training

Chapter 12: ASSESSMENTS • Assessments Included in Change Management Training

Chapter 13: HANDOUTS • Handouts Included in Change Management Training

Chapter 14: ONLINE SUPPORTING DOCUMENTS AND DOWNLOADS • Access to Free Supporting Materials • Customizable Materials • Working With the Files • PDF Documents • PowerPoint Slides

ACKNOWLEDGMENTS • ABOUT THE AUTHOR • ABOUT ATD

About the Author:

Elaine Biech, president of ebb associates inc, a strategic implementation, leadership development, and experiential learning consulting firm, has been in the field more than 30 years helping organizations work through large-scale change. She has presented at more than 100 national and international conferences and has been featured in publications such as The Wall Street Journal, Harvard Management Update, Investor's Business Daily, and Fortune. She is the author and editor of more than 70 books, receiving national awards for two of them.

Among her extensive body of published work are many ATD titles, including its flagship publication The ASTD Handbook: The Definitive Reference for Training and Development (editor, 2014). Other ATD/ASTD titles include New Supervisor Training (2015); The Book of Road-Tested Activities (copublished with Pfeiffer, 2011); ASTD Leadership Handbook (2010); ASTD's Ultimate Train the Trainer (2009); 10 Steps to Successful Training (2009); ASTD Handbook for Workplace Learning Professionals (2008); and Thriving Through Change: A Leader's Practical Guide to Change Mastery (2007), to name just a few.

Elaine specializes in helping leaders maximize their effectiveness. Customizing all of her work for individual clients, she conducts strategic planning sessions and implements corporate-wide systems such as quality improvement, change management, reengineering of business processes, and mentoring programs. Elaine is a consummate training professional, facilitating training on a wide range of workplace and business topics. She is particularly adept at turning dysfunctional teams into productive teams.

As a management consultant, trainer, and designer, she has provided services globally to organizations as diverse as Joint Strike Fighter, Outback Steakhouse, China Telecom, Johnson Wax, FAA, Land O? Lakes, McDonald's, Lands? End, China Sinopec, Chrysler, Federal Reserve Bank, Lockheed Martin, PricewaterhouseCoopers, Banco de Credito Peru, Minera Yanacocha, Newmont Mining, American Family Insurance, Hershey Chocolate, U.S. Navy, NASA, Newport News Shipbuilding, Kohler Company, ATD, American Red Cross, Association of Independent Certified Public Accountants, the University of Wisconsin, the College of William & Mary, and hundreds of other public and private sector organizations to prepare them for current challenges.

A long-time volunteer for ATD, she has served on ASTD's National Board of Directors, was the recipient of the 1992 ASTD Torch Award, the 2004 ASTD Volunteer Staff Partnership Award, the 2006 Gordon Bliss Memorial Award, and in 2012, the inaugural CPLP Fellow Program Honoree from the ASTD Certification Institute. Elaine was instrumental in compiling and revising the CPLP study guides and has designed five ASTD Certificate Programs. She was the 1995 Wisconsin Women Entrepreneur's Mentor Award recipient and has served on the Independent Consultants Association's (ICA) Advisory Committee and the Instructional Systems Association (ISA) Board of Directors. Elaine is currently a member of the Center for Creative Leadership's Board of Governors and Berrett-Koehler's worldwide curator for Advances in Leadership and Management.