Call Center Success
Call Center Success
Essential Skills for CSRs
₹89.10 ₹99.00 Save: ₹9.90 (10%)
Go to cartISBN: 9788176495271
Bind: Paperback
Year: 2004
Pages: 128
Size: 5.5 x 8.5 Inch
Publisher: Crisp Learning
Published in India by: Viva Books
Exclusive Distributors: Viva Books
Sales Territory: India, Nepal, Pakistan, Bangladesh, Sri Lanka
With the growth of e-commerce and tech support, the future for customer Service Representatives (CSRs) is bright. In a call centre, the CRS is the voice of the organization. As the customer's primary contact, the CRS projects the company image and plays a critical role in building and maintaining customer relationships. CALL CENTRE SURVICES will increase your understanding of the challenges, skills, and competencies you need to succeed in your valuable position as a CRS. This easy-to-follow. Interactive book will give you the foundation you need to flourish in this fast-paced, demanding industry.
