Business Excellence through Process Management
Business Excellence through Process Management
₹535.50 ₹595.00 Save: ₹59.50 (10%)
Go to cartISBN: 9789386385451
Bind: Hardbound
Year: 2020
Pages: 136
Size: 6 x 9 Inch
Publisher: Viva Books Originals
Sales Territory: Worldwide
Quality is an attitude to be acquired. This book tells you how to do this in the wake of the transition from the sellers’ market to buyers’ due to globalization. Gone are the days of selling inferior goods as ‘seconds’ to consumers. Based on the author’s extensive field-work in industries, this study traces this change in the shift of quality to the centre stage of business.
A number of tools of quality management such as Lean Manufacturing, PDCA (Plan, Do, Check, Act) Cycle, Poka-yoke, Five Ss, Surveys, Benchmarking, Six Sigma and Total Productive Maintenance have been discussed in detail. The book fills the chasm between theory and practice, between the academia and professionals.
This book provides a window to the current practices of process management and business excellence in industry. It presents some of the best and current practices of process management and provides good learning for engineering and management students aspiring to enter industry of any kind and working professionals seeking knowledge upgradation. Most importantly, the book conveys the message that quality is not for a customer alone; it is also for providing self accomplishment in work.
With concrete examples from Indian industries, this book shows how quality and business excellence can be achieved by improving every nuance of a work process.
Economic liberalization has ended the era of the sellers’ market giving way to the buyers’ market. The need for survival in market competition made manufacturers quality conscious. Quality, however, was only one of the factors for surviving competition.
This book analyses process management of some of the best Indian products, such as the Electronic Voting Machine, Amul butter and Tata Sponge iron. It shows how process management leads to business excellence and helps inculcate good practices in improving quality of products and processes.
The book has six chapters:
• Chapter 1: ‘Achieving Quality Through Process Management’ presents an introductory framework of the subject and shows the linkage between process management, quality and business excellence.
• Chapter 2: ‘What Quality Is’ puts forth in detail the philosophy of quality, its parameters, the IS0 and the concept of Total Quality Management.
• Chapter 3: ‘Building Quality Consciousness’ emphasizes that the responsibility of every management is to inculcate the value of quality among employees.
• Chapter 4: ‘Employee Involvement in Process Management’ discusses achievements in quality through Kaizen groups and Quality circles.
• Chapter 5: ‘Process Management and Re-engineering’ demonstrates that processes need to be reengineered continuously in order to adapt them to the changing business scenario.
• Chapter 6: ‘Business Excellence: The Ultimate Goal’ highlights the fact that business excellence is the current buzzword in corporate India
Target Audience:
Useful for Engineering and Management Students aspiring to enter industry of any kind and Working Professionals seeking knowledge upgradation.
Contents:
Preface
Acknowledgements
Chapter 1: Achieving Quality Through Process Management • The Market Change: From Sellers? to Buyers? • Elimination of Hidden Costs • Improving the Process • Process Flow • Understanding the TQM Linkages • Certification by the International Standards Organization (ISO) • Requirements under ISO Series • ISO-TS 16949 • ISO and Process Management • Lean Manufacturing • PDCA Cycle • Poka-yoke • Five Ss • Training • Surveys • Benchmarking • Six Sigma • Total Productive Maintenance • Quality in the Service Sector • Audit • Forget This Not • References
Chapter 2: What Quality Is • The Philosophy of Quality • Ambiguity in Parameters of Quality • Efficiency and Effectiveness of Quality • Forget This Not • References
Chapter 3: Building Quality Consciousness • Check-list for Management • Empathy and Quality • Emotional Climate at Work • Common Stages in Any Manufacturing Process • Training the Employees by the Employees • Productivity in Meetings • From Design to Product • Visual Management of Quality • Performance of a Work-Station • Quality at the Individual Level • Urgency and Quality • Quality as a Group Activity • Forget This Not • References
Chapter 4: Employee Involvement in Process Management • Contributions by Kaizen and Quality Circles • Kaizen in Tata Sponge Iron Ltd • Forget This Not • Reference
Chapter 5: Process Management and Re-engineering • Process Management in Tata Sponge Iron Ltd • The Product and the Process • Reward and Recognition • Improvement in Medical Facility • Quality of Life in the Colony • Re-engineering of Management Processes • Customer Driven Re-engineering • Electronic Voting Machine (EVM) • Quality Thy Name is Amul • Milk Procurement • A Pro-active Approach towards Cattle Health • Breeding Services • Forget This Not • References
Chapter 6: Business Excellence: The Ultimate Goal • What is Business Excellence? • Determinants of Quality of Leadership • Customer Focus • Mr Customer • Emotional Ownership of Work • Emotional Ownership of Organization • Continual Newness in the Organization • Forget This Not • References
Subject Index
Author Index
About the Author:
Dr Ms Manik Kher holds a doctorate Industrial Sociology and is a full time researcher under the UGC Research Scientists Scheme. She has been continuously diversifying into new areas of research concerning industry and technology. They comprise Coping with Technological Change (1997), Technology Assimilation in Joint Ventures (2001), Technology Spin-Off and Commercialization (a study of Dual-use Technologies from our national laboratories of Defence, Atomic Energy and ISRO (2007), The Culture of Emotional Ownership (2010), Training Tool-kit (2012) etc. Prior to joining the UGC Scheme Ms Kher worked with The Times Research Foundation which published her books on HR and labour law. Ms Kher has presented a number of papers in international conferences and has written in The Economic Timesfor many years. Her papers are published in an international journal. All her writing is based on first-hand grassroots data collected personally from industries nation-wide.
