Achieving Supervisory Excellence

Contents: 

Part 1: Establish High-Performance Goals • The High-Performance Formula • Team Goals and Planning • Employee Goals and Planning • Part Summary • Part 2: Persuade Positively • Influence Positively • Build Trust and Rapport • Listen Effectively • Part Summary • Part 3: Solve Problems Proactively • Performance Problems • Conflict Problems • Part Summary • Part 4: Supervise with Flexibility • Situational Supervising • Part Summary • Part 5: Lead a High-Energy Work Environment • Praise, Recognition, and Celebration • Energizing Your Team • Part Summary • Appendix • Appendix to Part 1 • Appendix to Part 3 • Appendix to Part 4

About the Authors: 

Rick Conlow clients have achieved double- and triple-digit improvement in their sales performance, quality, customer loyalty, and service results. These clients include organizations that are leaders in their industries, as well as others that are less recognizable. Regardless, their goals are his goals. Rick's life view and extensive background in sales and leadership-as a general manager, vice president, training director, program director, national sales trainer, and consultant- are the foundation of his coaching, training, and consulting services. Participants in Rick's "live action" programs walk away with inspiration and skills they can immediately put to use.

These programs include BEST Selling!, Moments of Magic!, Excellence in Management!, SuperSTAR Service and Selling!, The Greatest Secrets of all Time!, and Good Boss/Bad Boss: Which One Are You? Rick has also written Excellence in Management, Excellence in Supervision, Returning to Learning, and Moments of Magic. When he's not engaging an audience or engrossed in a coaching discussion, this proud husband and father is most likely astride a weight bench or riding a motorcycle, taking on the back roads and highways of Minnesota

Doug Watsabaugh, before starting his own business, Doug served as the director of operations for a national training institute, served as manager of organization development for a major chemical company, and was responsible for worldwide training and organization development for the world's third largest toy company. He was also a partner in Performance & Human Development LLC, a California company that published high-involvement experiential activities, surveys, instruments, interactive training modules, papers, and multimedia presentations.

Doug has co-authored two books with John E. Jones, Ph.D., and William L. Bearly, Ed. D.: The New Fieldbook for Trainers, published by HRD Press and Lakewood Publishing, and The OUS Quality Item Pool, about organizational survey items that measure Baldrige criteria. He is a member of the American Society for Training and Development (ASTD), the Minnesota Quality Council, and The National Organization Development Network.